Interpersonal Skills


Based on the philosophy that we can get the best out of business and personal relationships by treating others the way they want to be treated (contrary to popular custom), this programme is a must for all teams, managers at every level of the organisation and, especially, sales personnel.

The programme equips each delegate with the fundamental skills to build effective, lasting relationships and also provides them with an easy-to-use method for creating a better understanding of themselves and the behaviour of others.

Facilitated over two days, this programme also incorporates powerful Motivation and Mind Management modules allowing delegates to return to work truly motivated and focused on opportunities.

People become immediately aware of their own behaviour and effect that behaviour has on the people around them. This programme is therefore an ideal alternative to traditional “team building” models.

You’re no doubt aware of other, similar types of processes and programmes such as the MBTI and DISC profiling tool. Here’s a study that compared the effectiveness of all three.


Managing thought processes:  The only difference in people is the way they think. I explore effective ways of enhancing performance through “mind management”, and delegates leave with an understanding of the 6 Mind Management Principles.

Attitude:  Participants are able to do a self-analysis on their own individual attitudes and how results are affected through these. Emphasis is also put on how attitude affects areas such as time management, communication, procrastination, relationships and other areas common to everyday life.

Behaviour Modules:  Most people are different and therefore need to be treated differently in order to build trust relationships with them. Delegates are taught how to identify different Behaviour Styles (personalities) based on certain behavioural criteria and how to modify approaches in order to manage relationships effectively. I explore how people are influenced by pressure and stress, how they make decisions, what they require from others in business relationships and how to identify the different behavioural styles based on facial expressions and body language.

Trust relationships:  How to foster lasting trust relationships both within the working environment and in our personal lives.


  • To develop the attitude and motivation to go the extra mile.
  • To gain a better self-understanding.
  • To understand the difference in people and how to communicate effectively with them in order to minimise conflict.
  • To build self confidence and re-focus on opportunities.
  • To improve the overall commitment of all people and to accept the concept of quality, productivity, responsibility and accountability.