How can you become a Savvy PA?

More and more often, as companies cut costs and downsize in a post-recession economy, the Professional Assistant is being tasked with managing multiple relationships. Not only this, but the latest trends indicate that PAs are given more and more responsibility in terms of managing relationships and keeping team morale high. This one day training programme aims to equip PAs at every level of the organization with fool-proof ways of building and...

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Why there should be an “I” in TEAM.

I’ve been thinking about this whole concept of sacrificing the self for the team for a couple of days, and then the article below landed in my inbox this morning. For years team building practitioners and leaders have been proclaiming that there should be no “I” in TEAM. I think it’s a concept that’s fundamentally flawed and the breeding place for conflict and discontent. Basic psychology is clear on this…...

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5 Top Customer Service Skills.

So the whole of Europe, Middle East, Africa and Asia have come to a virtual standstill while BlackBerry has a problem with their BIS servers. Let’s get real though – it’s not that major a problem. It wasn’t long ago that all of our businesses survived without instantaneous global communication. Remember fax machines? Snail Mail? Pigeons? Messenger? New York still uses the largest “fleet” of messengers in the world. On Twitter, my...

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Reasons training programmes fail.

Realistically, if you’re a salesperson, consultant, trainer or speaker, there are only 8 weeks left of 2011 to make your target. That’s right! 8 weeks. It’s also around this time of the year that companies start with countless excuses why they can’t sign off on the proposal, the deal, the training programme – and one of the popular ones when it comes to training is that employees are about to go on leave in December and therefore...

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