5 Top Customer Service Skills.

So the whole of Europe, Middle East, Africa and Asia have come to a virtual standstill while BlackBerry has a problem with their BIS servers. Let’s get real though – it’s not that major a problem. It wasn’t long ago that all of our businesses survived without instantaneous global communication. Remember fax machines? Snail Mail? Pigeons? Messenger? New York still uses the largest “fleet” of messengers in the world. On Twitter, my...

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Reasons training programmes fail.

Realistically, if you’re a salesperson, consultant, trainer or speaker, there are only 8 weeks left of 2011 to make your target. That’s right! 8 weeks. It’s also around this time of the year that companies start with countless excuses why they can’t sign off on the proposal, the deal, the training programme – and one of the popular ones when it comes to training is that employees are about to go on leave in December and therefore...

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How to Survive a Spam Attack

Every once in a while I publish an e-mail newsletter, to people I’ve had contact with and folks in the eventing industry. And every month, 1 individual takes exception. IT gurus tell me that we send 2 billion e-mails per second globally, and 1 guy throws a hissy fit over 1 e-mail. Instead of simply clicking the “unsubscribe” link, this becomes an e-mail to-and-fro that wastes both my time and theirs. So now I’m publishing...

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