Why HR Managers should not become plumbers and why IT techies charge the fees they do.

Many years ago I was told the story about an IT technician who was called to an executive’s office to fix a computer. The techie arrived, opened the machine, turned one screw, closed it and fired it up. It worked perfectly! When the executive received the account for USD 255 he was incensed. He phoned the techie, demanding to know how turning one screw could possibly cost so much. The techie calmly replied that he’d only charged USD 5 for...

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