5 Reasons to make a Phone call

5 Reasons to make a Phone call

While most people consider calling customers, colleagues and loved ones “old school”, the fact remains that picking up the phone and making the call rather than sending an e-mail or engaging on social media has many advantages. Here are 5 reasons why making a call is far more effective than sending an e-mail. 1. Connecting with people lifts your mood – this has been scientifically proven! Recent research into the science of...

Read More

5 Reasons to avoid e-mail

5 Reasons to avoid e-mail

Technology has completely changed the way we communicate – particularly e-mail. Where are the days when we built solid business and personal relationships by meeting each other face to face and having a conversation? We’ve all fallen into the e-mail trap, so here are 5 reasons to avoid using e-mail when you can. 1. It’s time consuming – it takes much longer to type an e-mail than it does to have a quick conversation. If you type...

Read More

Your Body – the Universal Language

I’ve just returned from speaking at several conferences in Iran, a country where all my presentations were simulcast in Farsi as I only speak English and Afrikaans. What made the experience really compelling though was the realization that despite the possible difficulties presented by verbal exchanges, body language is universal. I made great connections both from the stage and from interactions with all the delegates after my...

Read More

Getting back to Communication Basics

Isn’t technology wonderful? I can sit in my office all day (when I’m not speaking to an audience) and communicate to my heart’s content with the entire world via my blog, e-mail, twitter and Skype. My wife doesn’t understand this – she doesn’t understand that I would rather do it this way than use the more traditional method of picking up the phone and calling someone. Of course I have a valid reason – I spend most of my time in...

Read More

2 Million e-mails per second – most of which will be read on the toilet.

Unbelievably, I watched as a guy at gym this morning was conducting his #1 toilet business while speaking on his mobile phone. I was astounded at his dexterity, but I was even more flummoxed by the fact that the call couldn’t wait on the call of nature. I would have (as I suspect most other people would have) let the phone ring, picked up the voice mail, and returned the call. OK, maybe this guy is frugal and didn’t want to call back. But it...

Read More