5 Reasons to make a Phone call

5 Reasons to make a Phone call

While most people consider calling customers, colleagues and loved ones “old school”, the fact remains that picking up the phone and making the call rather than sending an e-mail or engaging on social media has many advantages. Here are 5 reasons why making a call is far more effective than sending an e-mail. 1. Connecting with people lifts your mood – this has been scientifically proven! Recent research into the science of...

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5 Reasons to avoid e-mail

5 Reasons to avoid e-mail

Technology has completely changed the way we communicate – particularly e-mail. Where are the days when we built solid business and personal relationships by meeting each other face to face and having a conversation? We’ve all fallen into the e-mail trap, so here are 5 reasons to avoid using e-mail when you can. 1. It’s time consuming – it takes much longer to type an e-mail than it does to have a quick conversation. If you type...

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How to mediate a Staff Dispute.

How to mediate a Staff Dispute.

In a dispute between staff members, attitudes tend to get in the way of resolving the issue. People base their actions on perceptions and ego, rather than the facts of the case or the issues at hand. Different behaviourial styles will also influence the tone, pace and nature of the dispute, with Amiables and Analyticals tending to avoid and back away from the dispute. This action leads the dominant styles (Drivers and Expressives) to believe...

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How can you become a Savvy PA?

More and more often, as companies cut costs and downsize in a post-recession economy, the Professional Assistant is being tasked with managing multiple relationships. Not only this, but the latest trends indicate that PAs are given more and more responsibility in terms of managing relationships and keeping team morale high. This one day training programme aims to equip PAs at every level of the organization with fool-proof ways of building and...

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When you’re not a Social Media Marketing Virgin.

South African fast food outlet Wimpy treated the country to a free breakfast this morning. They announced on Twitter that their “Streaky Bacon Breakfast” will be free between 7am and 8am. It wasn’t long before Virgin Active, the health club chain ambushed the campaign – also on Twitter, only to prove that when you’re not a Social Media Marketing Virgin, the sky’s the limit. I never saw the initial fast food campaign (here’s a good...

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